📍 Getting Here: Location & Parking for The Metro Hall

The Metro Hall is located at 759 Carnarvon Street in the heart of downtown New Westminster, making it one of the most accessible and central event venues in the city. We’re located directly across the street from the New Westminster SkyTrain Station, right above the vibrant shops of Bridal Row, and just below the main campus of Douglas College. Planning to drive? We recommend Impark Downtown Parkade #602 — a spacious three-story parking structure conveniently located kitty-corner to our front entrance. There’s also plenty of metered street parking nearby, plus a taxi stand directly across the street, making arrivals and late-night exits a breeze. Whether you're coming by transit, foot, or car, getting to The Metro couldn’t be easier.

🛡️ Our Commitment to Safer Spaces

At The Metro Hall, we are committed to cultivating a space where everyone feels respected, empowered, and safe. Whether you're here to dance, perform, celebrate, or create, your comfort and well-being are our top priority.

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✨ What We Stand For

We strive to maintain a safe, inclusive, respectful, and harm-free environment for all guests, performers, and staff. This means creating space for joy, connection, and creativity—while protecting the right of every person to feel welcome and at ease.

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✅ Certified & Trained Team

All front-of-house and event staff are certified by Good Night Out Vancouver in:

• Bystander intervention

• Anti-harassment response

• Drink spiking awareness and response

• Trauma-informed communication

This training equips our team to act with care, clarity, and confidence when support is needed.

🧾 Code of Conduct: What’s Expected of Guests

We ask that your conduct contributes to the collective enjoyment of the night, respects others’ boundaries, and stays within the law. Everyone deserves to feel safe, celebrated, and free from harm.

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🚫 Zero Tolerance for Harassment

Harassment, discrimination, intimidation, or unwanted attention of any kind will not be tolerated.
This includes oppressive behaviors based on gender identity, sexuality, race, religion, ethnicity, ability, age, or physical appearance.

Harassment may include:

• Unwanted sexual comments, gestures, or advances

• Persistent flirting after someone has expressed disinterest

• Touching without consent

• Staring, following, or invading personal space

• Offensive jokes or remarks

• Filming or photographing without permission

• Ignoring clear verbal or non-verbal cues of discomfort

Harassment is not about intent—it’s about impact.
If someone tells you to stop, or seems uncomfortable—stop immediately.

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🙋‍♀️ Respect Our Staff

Our staff are here to ensure a positive experience for all. They deserve the same respect and care we expect between guests.
Disrespectful behavior toward staff—including yelling, ignoring direction, making inappropriate comments, or touching without consent—will not be tolerated.

If a staff member sets a boundary, offers guidance, or steps in to uphold our policies, we expect cooperation—not resistance.
Any mistreatment of staff may result in immediate removal from the venue without refund.

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❌ Unacceptable Conduct Includes (but is not limited to):

• Threatening, abusive, or hateful language or gestures

• Physical altercations or disruptive behavior

• Offensive or discriminatory clothing, signs, or symbols

• Intoxication or visible impairment from alcohol, cannabis, or other substances

• Possession of illegal substances, weapons, or outside alcohol

• Smoking, vaping, or cannabis use inside the venue

• Entering restricted, VIP, or staff-only areas without permission

• Throwing objects or disrupting performances or guests

• Any behavior that compromises safety, comfort, or enjoyment

Violation of our our Guest Code of Conduct may result in immediate removal from the event.
We reserve the right to deny entry or eject anyone who does not align with our safety and community standards.

Let’s keep the vibe respectful, consensual, and full of joy—for everyone.

♿ Accessibility at The Metro

​At The Metro Hall, we are committed to creating an inclusive and welcoming experience for all guests. While our historic venue offers charm and character, it also presents some accessibility challenges due to its multi-level design.

Upon entering through the main front doors, guests pass through two sets of double glass doors (each 36" wide) into our lobby. From there, access to the rest of the venue involves staircases:

• To reach the Hollywood Ballroom, there are three steps up to a landing with two single-use bathrooms—one is a dedicated all-gender space with a locking door, and the other includes a standard-sized locking stall. From this landing, there is a staircase with 10 steps leading to the ballroom. The staircase is 6 feet wide with sturdy handrails on both sides.

• To reach the Glam Lounge, guests continue up an additional 10 stairs via the same wide staircase. The Glam Lounge is accessed through double fire-suppression doors (each 36" wide). On this level, there are two washrooms: one on the left with 4 urinals and 2 stalls, and one on the right with 6 standard stalls.

• To reach the Balcony, guests pass through a single 36" door and ascend 7 narrower stairs (36" wide).

• Emergency exits from the balcony are located stage right and stage left:

  • Stage right exit: a straight hallway to a fire door, then 7 stairs up to a push-door exit with a 6" step down to the alley.

  • Stage left exit: similar, but without a step down at the final exit.

At this time, the venue does not offer elevator or lift access to the upper levels, including the Hollywood Ballroom, Glam Lounge, or Balcony. We recognize this may present a barrier for some guests and are committed to doing what we can to support accessibility with the current layout of this historic building.

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If you have accessibility needs or questions before attending, we invite you to reach out to our team so we can do our best to accommodate you and ensure a comfortable visit.